Refund policy

Last updated 4 October 2026.

No fix, no charge

A fix only uses one of your fixes when the job finishes with something fixed. If a fix fails on our side, or your upload needs nothing we can fix, no fix is used and it stays in your account. You do not need to ask.

Uploads are for customers

You buy a single fix or a plan first, then upload. Scanning your upload uses no fix. A single fix you did not use stays in your account.

Cancel a plan any time

Open your account page and press Manage billing. Cancel there. Your plan stays active until the end of the month you paid for, then stops. You are not charged again.

If a fix did not work for you

Email [email protected] within 14 days. Send the link to your fix report and tell us what went wrong. If our fix caused the problem, we refund that fix.

Other refunds

Monthly plans are not refunded for fixes you did not use. Fixes left over do not carry into the next month. Where the law gives you more rights, those rights apply.